Brilliant Energy has ceased to trade. Ofgem, the energy regulator, has appointed SSE as the new supplier for its customers.
SSE will supply energy to Brilliant Energy’s customers, including those supplied under a ‘white label’ arrangement with Northumbria Energy, as of 15 March 2019.
SSE will contact customers over the coming days and again in a few weeks when the transfer has been completed and their accounts have been fully set up.
Customers need not worry, their supplies are secure. Former and current customers’ credit balances are protected.
Current and former customers who are in debit to Brilliant Energy should wait to hear from SSE or Brilliant Energy’s administrators who will talk to them about repayment arrangements.
Ofgem’s advice to Brilliant Energy’s customers is not to switch, but to sit tight and wait until the transfer to SSE is complete. This will help make sure that the process of handing customers over to SSE, and honouring any credit balances, as hassle free for customers as possible. If they do not wait until the transfer has been completed, the switch may not proceed or can take longer to complete.
Customers with questions should visit SSE’s website:
www.sse.co.uk/your-new-supplier/brilliant-energy
www.sse.co.uk/your-new-supplier/northumbria-energy
They can also contact SSE’s customer service team on 0345 073 7729 or customerservice@sse.com.
Customers can find support and advice on the Ofgem website. Or alternatively if they need additional support they can call Citizens Advice on 03454 04 05 06 or email them via webform or get in touch through Ofgem’s facebook or twitter feed @ofgem
Kirstie Jane Provan of Begbies Traynor (London) LLP, Jamie Taylor of Begbies Traynor (Central) LLP, and Alan Simon of AABRS Limited were appointed Joint Administrators of Brilliant Energy Supply Limited (“the Company”) on 15 March 2019. The Joint Administrators act as agents of the Company and contract without personal liability. The Joint Administrators are licensed in the United Kingdom to act as Insolvency Practitioners by the Insolvency Practitioners Association.
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